Legal # Terms of Service Last updated: 2026-05-05 These Terms of Service (the “**Terms**”) govern your access to and use of the Watasu platform and the website at watasu.io (together, the “**Service**”), provided by **Watasu LTD**, a company registered in England and Wales with company number 17185896, having its registered office at 128 City Road, London EC1V 2NX, United Kingdom (“**Watasu**”, “**we**”, “**us**”). By creating an account or using the Service, you (“**Customer**”, “**you**”) agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and “you” refers to that entity. **The Service is offered for business use only. By accepting these Terms you confirm you are entering into the Agreement in the course of your trade, business, craft, or profession, and not as a consumer.** ## 1. Definitions **“Agreement”** means these Terms together with the [Data Processing Agreement](https://watasu.io/dpa), the [Acceptable Use Policy](https://watasu.io/aup), the Subprocessors list, and any order form or plan you select. **“Credits”** means prepaid units of account, denominated in EUR, used to pay for consumption of the Service. **“Customer Data”** means any data, code, content, or information you or your end users upload, submit, store, or process through the Service, excluding the Service itself. **“Documentation”** means the documentation for the Service published at watasu.io and updated from time to time. **“Personal Data”** has the meaning given in UK GDPR. ## 2. The Service ### 2.1 Provision Watasu provides a platform-as-a-service for deploying, hosting, and operating applications on infrastructure operated by Watasu and its subprocessors. The features and limits of the Service are described in the Documentation. ### 2.2 Accounts You must register an account to use the Service. You are responsible for the accuracy of registration information, the security of your credentials, and all activity under your account. Notify us promptly at of any suspected unauthorised access. ### 2.3 Modifications to the Service We may modify, add to, or discontinue features of the Service. Where a modification materially reduces the functionality or availability of the Service, we will provide reasonable advance notice and, if applicable, a pro-rata refund of unused Credits. ## 3. Credits and billing ### 3.1 Prepaid model The Service is provided on a prepaid basis. You purchase Credits in EUR and they are debited as you consume Service resources, at the rates published in the Documentation or agreed in your order form. ### 3.2 Nature of Credits Credits represent prepayment for future Watasu Services. Credits do not constitute money, e-money, stored value, a deposit, or a security. Credits may not be exchanged for cash, transferred to third parties, or used to satisfy obligations other than Watasu Services. ### 3.3 Auto top-up You may enable automatic top-up, in which case you authorise us to charge your registered payment method whenever your Credit balance falls below the threshold you have set, in the amount you have specified, until you disable auto top-up. ### 3.4 Refundability Credits are non-refundable except (a) as required by applicable law, (b) where Watasu terminates the Service for convenience, in which case unused Credits are refunded pro rata, or (c) at Watasu’s sole discretion. ### 3.5 Credit expiry Credits do not expire while your account is active. Unused Credits are forfeited 90 days after account closure or termination, except where otherwise required by law. ### 3.6 Taxes Prices are exclusive of VAT and other applicable taxes. Where you are a UK or EU business with a valid VAT identification number, the reverse-charge mechanism applies as required. You are responsible for any withholding taxes; gross-up obligations are not implied. ### 3.7 Disputed charges You must notify us in writing of any disputed charge within 30 days of the relevant invoice or transaction. Charges not disputed within that period are deemed accepted. ### 3.8 Late payment Where any sum due under this Agreement is overdue, Watasu is entitled to statutory interest and reasonable recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended). Watasu reserves the right (but is not obliged) to suspend the Service in respect of any account with overdue Credits in accordance with Section 7.1. ## 4. Acceptable use Your use of the Service is subject to the [Acceptable Use Policy](https://watasu.io/aup), incorporated by reference. Without limiting the AUP, you must not use the Service to: (a) distribute malware, command-and-control infrastructure, or phishing content; (b) send unsolicited bulk email; (c) host content that is unlawful under English law or the law of your jurisdiction; (d) conduct cryptocurrency mining outside Service plans explicitly designated for such use; (e) consume resources in a manner that materially degrades the Service for other customers; or (f) reverse-engineer, probe, or attempt to circumvent the security or quotas of the Service. ## 5. Customer Data ### 5.1 Ownership As between the parties, you retain all right, title, and interest in and to Customer Data. We claim no ownership of Customer Data. ### 5.2 Licence to Watasu You grant Watasu a limited, non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display, and process Customer Data solely as necessary to provide and support the Service in accordance with this Agreement. ### 5.3 Data protection Where Customer Data includes Personal Data, processing is governed by the [Data Processing Agreement](https://watasu.io/dpa), which forms part of this Agreement. ### 5.4 Customer responsibility You are responsible for: (a) the legality of Customer Data and the lawfulness of its processing; (b) obtaining any necessary consents or authorisations from your end users; (c) maintaining your own backups; and (d) the configuration and security of applications you deploy on the Service. ### 5.5 Backups We maintain operational backups of platform infrastructure for disaster recovery purposes only. These are not a substitute for customer-managed backups, and we do not guarantee that operational backups will permit recovery of any specific Customer Data. ## 6. Service availability The Service is provided on a commercially reasonable basis without an availability guarantee, except where you have subscribed to a plan that incorporates a written Service Level Agreement. In the absence of an applicable SLA, no service credits or other remedies are payable for unavailability. ## 7. Suspension ### 7.1 Grounds We may suspend the Service or any part of it, in whole or in part, immediately upon notice (which may be after the fact in urgent cases) where: (a) your Credit balance reaches zero and is not replenished within 7 days; (b) you breach the AUP or applicable law; (c) your use poses a security, stability, or legal risk to the Service or other customers; (d) we are required to do so by law or by binding order of a competent authority; or (e) Stripe or your payment provider reports a chargeback, fraud, or payment-method failure that remains unresolved. ### 7.2 Effect Suspension does not relieve you of accrued obligations and does not, by itself, constitute termination. We will lift the suspension when the underlying cause is resolved. ## 8. Term and termination ### 8.1 Term The Agreement commences when you create an account and continues until terminated in accordance with this Section. ### 8.2 Termination for convenience Either party may terminate the Agreement for convenience on 30 days’ written notice. Upon termination by Watasu for convenience, unused Credits are refunded pro rata. ### 8.3 Termination for cause Either party may terminate the Agreement immediately on written notice if: (a) the other party commits a material breach and fails to cure it within 30 days of notice (or, where the breach cannot be cured, immediately); or (b) the other party becomes insolvent, files for bankruptcy, or enters into liquidation or analogous proceedings. ### 8.4 Effect of termination On termination: (a) your right to access the Service ends; (b) you may export Customer Data using the Service’s standard tools for 30 days; (c) we will delete remaining Customer Data within 60 days of the export window closing, except where retention is required by law; and (d) any provisions intended by their nature to survive termination (including Sections 5.1, 9, 10, 11, 12, and 14) shall do so. ## 9. Confidentiality Each party may disclose to the other information marked or reasonably understood to be confidential (“**Confidential Information**”). The receiving party will: (a) use Confidential Information only to perform the Agreement; (b) protect it with the same care it uses for its own confidential information, and no less than reasonable care; and (c) limit access to those who need it and are bound by equivalent confidentiality obligations. These obligations do not apply to information that is or becomes public other than by breach, was lawfully known prior to disclosure, is independently developed, or is rightfully received from a third party. Disclosure compelled by law is permitted with prompt notice where lawful. ## 10. Warranties and disclaimers ### 10.1 Mutual Each party warrants that it has authority to enter into this Agreement and that its performance will not breach any other agreement. ### 10.2 Disclaimer Except as expressly set out in this Agreement, the Service is provided **“as is”** and **“as available”**. To the maximum extent permitted by law, Watasu disclaims all other warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising out of course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or that it will meet your requirements. ## 11. Limitation of liability ### 11.1 Cap Subject to Section 11.3, each party’s total aggregate liability under or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the amount of fees paid by you to Watasu in the 12 months immediately preceding the event giving rise to the claim, or, if the Agreement has been in force for less than 12 months, the amount paid in that period. ### 11.2 Exclusions Subject to Section 11.3, neither party is liable for: indirect, consequential, special, incidental, or punitive damages; loss of profits, revenue, business opportunity, or anticipated savings; loss, corruption, or destruction of data; or loss of goodwill, in each case however arising. ### 11.3 Carve-outs Nothing in this Agreement excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under English law; (d) your obligation to pay fees due; or (e) breach of Section 4 (Acceptable use) or Section 9 (Confidentiality). ## 12. Indemnification ### 12.1 By Customer You will defend, indemnify, and hold harmless Watasu and its officers, employees, and contractors from any third-party claim, and pay any damages and reasonable legal costs finally awarded against, or agreed in settlement by, Watasu, arising from: (a) Customer Data; (b) your breach of Section 4 (Acceptable use); or (c) your violation of applicable law. ### 12.2 By Watasu Watasu will defend you against any third-party claim alleging that the Service, as provided by Watasu and used by you in accordance with this Agreement, infringes that third party’s intellectual property rights, and pay any damages and reasonable legal costs finally awarded against, or agreed in settlement by, you. This indemnity does not apply to claims arising from Customer Data, modifications not made by Watasu, or use of the Service in combination with non-Watasu products where the claim would not have arisen but for that combination. ### 12.3 Procedure The indemnified party must: (a) promptly notify the indemnifying party of the claim; (b) give the indemnifying party sole control of the defence and settlement (provided no settlement may admit liability or impose obligations on the indemnified party without consent, not unreasonably withheld); and (c) provide reasonable cooperation. The remedies in this Section are the indemnified party’s sole and exclusive remedy for the claims described. ## 13. Intellectual property The Service, including all software, documentation, trademarks, and know-how, is and remains the property of Watasu and its licensors. Except for the limited rights expressly granted in this Agreement, no rights are transferred to you. You may submit feedback regarding the Service; we may use such feedback without restriction or compensation. ## 14. Modifications to these Terms We may modify these Terms or pricing on at least 30 days’ written notice to the email address of your account administrator. Continued use of the Service after the effective date of the change constitutes acceptance. If you object to a material change, your sole remedy is to terminate the Agreement before the change takes effect, in which case any unused Credits will be refunded pro rata. ## 15. Force majeure Neither party is liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, pandemics, government action, infrastructure provider outages, undersea cable failures, internet backbone failures, or denial-of-service attacks. The affected party will use reasonable efforts to mitigate the effect of the event. ## 16. Notices Notices to Watasu must be sent to with a copy to the registered office address above. Notices to you may be sent to the email address registered to your account or posted in the Watasu console. Notices are deemed received: (a) by email, on the next business day after sending, absent a delivery failure; (b) by post, three business days after posting first-class. ## 17. Assignment You may not assign or transfer this Agreement without our prior written consent, save to a successor by merger or acquisition of all or substantially all of your assets. We may assign this Agreement to an affiliate or in connection with a corporate reorganisation, merger, or sale of assets, on notice. ## 18. Subcontracting We may use subcontractors and subprocessors to perform our obligations, provided we remain responsible for their performance. A current list of subprocessors is published at [watasu.io/subprocessors](https://watasu.io/subprocessors). ## 19. Third-party rights A person who is not a party to this Agreement has no right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999. ## 20. Anti-bribery and sanctions Each party will comply with all applicable anti-bribery and sanctions laws, including the UK Bribery Act 2010 and applicable UK, EU, and US sanctions regimes. You represent that you are not, and are not owned or controlled by, a person subject to applicable sanctions. ## 21. Governing law and jurisdiction This Agreement and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) are governed by the laws of **England and Wales**. The parties submit to the exclusive jurisdiction of the **courts of England and Wales**, save that Watasu may bring proceedings to enforce payment in any court of competent jurisdiction. ## 22. Entire agreement This Agreement constitutes the entire agreement between the parties and supersedes all prior or contemporaneous understandings on the subject matter. No variation is effective unless in writing and signed (or otherwise executed in accordance with these Terms) by both parties. If any provision is found unenforceable, the remainder continues in effect. Failure to enforce a right does not waive it. ## 23. Contact **Watasu LTD**\ 128 City Road\ London EC1V 2NX\ United Kingdom General: \ Legal: \ Privacy: \ Security: